Essential Silk Returns Policy

We are sure that you’ll be delighted with your tie(s). However...

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered. We will exchange them or give you a full refund provided that you return them to us in their original condition and packaging, unworn, in the condition we sent the goods to you and with all labels intact.

Returns period

Our normal returns period is 21 days from when you receive the goods, and any returned items must be received by us within this time.

Please note that these dates are those by which any returns must be received back in our warehouse, so please allow up to 10 working days for your goods to reach us.

We will let you know as soon as we receive the goods, and will then endeavour to process your request as quickly as possible. In some cases this may take up to 21 days, so we would be grateful if you could bear with us.

If you have requested a refund or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order, with your permission.

If you wish to return goods to us, you may do so without giving us prior notice. Please allow up to ten working days for your goods to be returned to us.

UK customers: For UK customers, we enclose a Recorded Delivery returns label with your order. Send your return via the Royal Mail at any Post Office.

Please obtain a free Certificate of Posting (available free from the Post Office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this Certificate until you have received your refund or replacement.

International customers: Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.

"I no longer have the despatch paperwork - what do I do?"

If you no longer have the returns label that was supplied with your order, please address the package to:

Enclose a note with the return, ensuring that the following information is included:

Order number (shown on order confirmation email), name, address, contact telephone number or e-mail address (especially important if you do not know your order number), return reason and details of refund or replacement required.

If using the original packaging, please ensure that the original address label is covered up. Please quote your order number on the top left hand side of the package, to assist us in identification on return to Essential Silk Ltd.

If you request a refund, please note that this can only be issued to the card which was used to pay for the goods.